Shipping policy

At Meditron, we aim to process and deliver orders as efficiently as possible. We ship our products to customers in various countries and provide an estimated delivery timeframe at the time of purchase where applicable.

1. Delivery Time

Our general estimated delivery time is:

8–10 business days

In some cases, delivery may take:

10–12 business days

Delivery times may vary depending on the destination country, customs clearance, shipping carrier, availability of products, and other circumstances beyond our control.

The delivery timeframe is an estimate and not a guaranteed delivery date.

2. Order Processing

Orders are processed after successful payment and confirmation.

Processing time may vary depending on product availability and the nature of the order. If there is an unexpected delay in processing your order, we will contact you using the contact information provided with your order.

3. International Shipping

We ship internationally to available destinations shown during checkout.

International shipments may be subject to customs procedures, import duties, taxes, clearance charges, or other fees imposed by the destination country.

Any customs duties, import taxes, or clearance charges are the responsibility of the customer unless otherwise stated at checkout.

Meditron is not responsible for delays caused by customs authorities.

4. Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

6. Delays

Although we aim to meet the estimated delivery timeframe, delays can occur due to circumstances outside our control, including:

  • Customs clearance
  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Import restrictions or regulatory requirements

Such delays do not automatically qualify an order for a refund or cancellation.

7. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

8. Contact Us

For questions regarding shipping or delivery, please contact us