Política de reembolso
At Meditron, we are committed to providing reliable surgical and medical instruments. We carefully inspect products before dispatch. If you receive an item that is faulty or defective, please contact us and we will assist you with the return and refund process.
1. Returns
We only accept returns for products that are faulty or defective.
Returns are not accepted for change of mind, incorrect ordering, or other reasons unrelated to a product fault, except where applicable law gives you a legal right to return the product.
If you believe your product is faulty, please contact us as soon as possible after receiving your order.
2. How to Request a Return
To request a return for a faulty item, please contact us with:
- Your order number
- Product name
- Description of the fault
- Clear photographs or videos showing the issue, where applicable
We may request additional information to assess the reported fault.
Please do not send an item back before receiving return instructions from us.
3. Return Shipping
If the item is confirmed to be faulty, Meditron will cover the reasonable cost of returning the item.
We will provide return instructions and, where available and appropriate, arrange or reimburse the return shipping.
If an item is returned for a reason other than a confirmed fault, the customer may be responsible for the return shipping costs.
4. Inspection
Once we receive the returned product, we will inspect it to determine whether the reported fault is covered by this policy.
If the product is confirmed to be faulty, we will provide an appropriate resolution, which may include:
- A replacement product; or
- A refund of the purchase price.
5. Refunds
Approved refunds will be issued to the original payment method, where possible.
Refund processing times may vary depending on the payment provider or financial institution.
The timing of a refund may also vary depending on the customer's location and payment method. Shopify Help Center
6. Products Not Covered
A return or refund may not be accepted where the issue is caused by:
- Normal wear and tear
- Incorrect use or handling
- Accidental damage
- Improper cleaning, sterilization, or maintenance
- Modification or alteration of the product
- Damage occurring after delivery that is not attributable to a product defect
7. Legal Rights
This policy does not limit or exclude any consumer rights that cannot legally be excluded or restricted in the country where the customer resides.
For customers in the European Economic Area and other jurisdictions where mandatory consumer protection laws apply, statutory rights may apply in addition to this policy. Shopify Help Center
8. Contact Us
For questions regarding returns or refunds, please contact us